People behave badly. Why not, since there's no consequence to leaders?
Thanks again for the plain, clear talk. All I can say is each of us can help solve this one encounter at a time. Smile and speak to everyone you meet. Everyone, every time. It starts as work and then becomes part of you. One day last week at a stop light (8:30 AM) I looked at the car next to me, smiled at the lady. She rolled down her window." Oh my god! You smiled! I love it ! I'm Vickie! Have a great day!" I laughed! I believe there are a lot of us! We must make the effort. One encounter at a time. Every cashier, waitress, mailperson, receptionist, ticket taker. Ask a question. And listen! I find I haven't listened enough.
Love and compassion always wins in the end. Then vote for the people who get the message.
Convictions may help reinstill a sense of propriety. If not, all bets are off.